Building36 smart home solutions include a comprehensive Knowledge Base that’s easy to use and has answers to just about any question.
To access the Knowledge Base on the Mobile App, open the main menu, tap Support and select Help Documentation.
The Knowledge Base can also be accessed on the website, simply login and then select the “?” icon located at the top-right of the home page.
The Building36 Home app for phone and tablet is available for free download on Google Play Store and Apple App Store.
You can also control and monitor your system using your Apple Watch, Apple TV, Amazon Fire TV, Amazon Echo and Google Home.
After opening the Mobile App, tap “login help” and follow the steps to reset your username or password. You can also change your password be visiting https://secure.building36.com/ and selecting the “Forgot Password?” prompt.
Note: Only users with Master Control permissions can create new logins. For further assistance, contact the account administrator.
To create a new login using the website:
Note: New users will receive an email containing their username and a link to set up a new password. If this email is not being received, confirm the user’s email address is entered correctly and/or have the user check their junk/spam folder.
Building36 smart home solutions require a cellular hub and a subscription plan. You can work with one of our authorized service providers to subscribe and add more smart devices.
A subscription is not required to use your thermostat, simply adjust the settings manually.
The Radio Not Responding trouble condition indicates the Hub is not connected to the Internet and therefore unable to communicate with Building36. This could be caused by an interruption of service from the cellular provider in the area, a problem with the internet connection, a problem with the hub, or insufficient power to the hub.
First, locate your Hub which is either a white/grey squarish box or a black box and ensure the power cable is connected.
If the Hub radio is not responding:
GIVE Back, GET Back is a feature that helps you enroll in programs with electric utilities, which may qualify you for special savings or incentives. These programs are usually run during the hot summer months when electrical demand is high due to air conditioner use.
By enrolling in a supported program, you allow your utility provider to offset your thermostat setpoint during peak hours to lessen the load on the power grid. If you are enrolled in GIVE Back, GET Back, you are able to opt-out of a single event or opt-out of the program entirely at any time. Opting out has an effect on available savings/incentives offered through the program.
Note: The GIVE Back, GET Back program is offered for customers in supported markets using Alarm.com-connected thermostats. For more information about this program, contact your service provider.
To configure GIVE Back, GET Back settings using the website:
Note: If you do not see the option, this program may not be offered in your area. For more information about this program, contact your service provider.
Email notifications will give you advanced notice of thermostat adjustments. There is an average of 6-10 peak events per season. To override settings, simply increase or decrease the temperature during an event.
Thermostats synced with the Amazon Alexa app can be controlled using many different commands. The following are some example commands for a thermostat with the name Living Room.
To set the thermostat to a specific temperature:
To increase or decrease the temperature by a specific amount:
To adjust the temperature to a more comfortable level:
Note: These commands will adjust the temperature up or down by two degrees Fahrenheit (one degree Celsius).
The thermostat mode can impact how your commands adjust the thermostat.
AC or Heat
The temperature will be set to the requested value.
The requested temperature will become the new midpoint for the AC and Heat setpoints.
Example: If the AC (high setpoint) is set to 78 degrees and the heat (low setpoint) is set to 68 degrees, the midpoint is 73 degrees. If you request that the temperature be changed to 75 degrees, Alexa will adjust the AC (high setpoint) to 80 degrees and the heat (low setpoint) to 70 degrees.
Temperature adjustment commands will not work.
What commands are not supported?
The Alarm.com Smart Home skill does not support commands that ask for the temperature from a thermostat.
Example: “Alexa, what is the Living Room temperature?” is not a supported command.
You cannot change your thermostat’s mode using the Smart Home skill. To check the temperature or change the thermostat mode, use the Alarm.com skill.
How do I control a specific thermostat?
To control thermostats using the Smart Home skill, you must use the exact name of the thermostat or group name as defined by Amazon Smart Home. This is different from the Alarm.com skill where you can give commands without mentioning a specific thermostat.
Alarm.com/Building36 T-2000 Thermostat
The Alarm.com Smart Thermostat (ADC-T2000) can be powered by four AA Alkaline batteries.
To replace the batteries in the Alarm.com Smart Thermostat (ADC-T2000):
Ensure the batteries are installed following the specified polarity markings on the thermostat.
Alarm.com T-3000 Thermostat
The Alarm.com Smart Thermostat (ADC-T3000) can be powered by two AAA Alkaline batteries.
To replace the batteries in the Alarm.com Smart Thermostat (ADC-T3000):
Verify the batteries are installed following the specified polarity markings on the thermostat.
If you can’t find answers in the Knowledge Base, please reach out to the service provider that installed your system or contact Building36.