What happens when HVAC systems can signal issues before customers pick up the phone?
For Allbritten Heating, Air Conditioning, Plumbing, and Electrical, the answer is measurable. In 2025 alone:
- 12% of customers triggered a system alert
- 100% of those alerts turned into service opportunities
It’s a simple shift—but one that’s changing how their team approaches service.
Turning insight into action
For General Manager Steve Plescia, the value starts with visibility into what’s happening inside the home.
As he explains, that direct line of insight changes everything:
“We have a direct connection to the customer’s home… the unit can let us know that we’ve got an issue there that we can handle.”
Instead of waiting for a customer to call, Allbritten can identify potential issues earlier—and act on them faster.
Early insight is what drives results. When a system alert comes through, it creates a clear, timely reason to reach out and schedule service before the issue escalates.
Getting there first
Having visibility into the home also changes the timing of the customer interaction.
Rather than competing for the same reactive service calls, Allbritten is often able to reach the customer first—before the issue becomes urgent.
As Steve puts it:
“If I get a heads up, I’m gonna be there first and I’m more likely to get the business.”
That “heads up” doesn’t just improve efficiency—it also increases the likelihood that Allbritten is the one solving the problem, rather than their competitor.
Across the industry, this kind of proactive approach is becoming essential, as contractors look for ways to stay connected to customers between service visits and build stronger, more consistent relationships over time.
Built over time
Like any operational shift, success didn’t happen overnight.
Rolling out smart HVAC technology meant getting technicians comfortable with interpreting alerts and following up proactively, while giving customers time to adjust to a more modern system.
As Steve notes:
“You have to be in it for the long term… as your people get comfortable with it, the customer gets comfortable with it, more opportunity arises.”
Over time, this gradual adoption allows the model to scale—turning early alerts into consistent service opportunities.
Creating more consistent service opportunities
For Allbritten, success with connected HVAC isn’t just about installing new technology—it’s about creating more consistent, proactive service opportunities. By leveraging Building36’s platform, their team gains earlier insight into system performance, allowing them to respond faster and reach customers before issues escalate.
In Steve’s words:
“It’s a different way of doing business, and it’s worked well for us.”