Technology That Actually Grows Your HVAC Business
Most HVAC solutions sell devices. Building36 delivers a proactive maintenance platform that increases customer retention, improves efficiency, and drives long-term revenue.
The Building36 Difference
Most HVAC solutions focus on technology. Building36 focuses on outcomes.
The reality is that HVAC businesses don’t struggle because they lack tools — they struggle with low retention, reactive service, unpredictable demand, and weak long‑term customer relationships. Most solutions don’t solve these problems. They just add another dashboard.
Building36 was built to solve the problems that actually limit growth.
How Building36 Stacks Up
| What matters | Typical HVAC Maintenance Plans | Building36 | Other Solution Providers |
|---|---|---|---|
| Maintenance value | Limited, time-based plans with little ongoing engagement | Always-on maintenance that drives long-term loyalty and 90%+ renewals | Varying levels of relationships and ongoing value |
| Service model | Reactive service that begins after breakdowns occur | Proactive monitoring to identify issues early | Varying levels of proactive monitoring and service support |
| Customer retention | Inconsistent engagement that makes plans easy to cancel or forget, resulting in 40-50% retention | Ongoing touchpoints that keep customers connected year-round, including branded smart thermostats, branded smart home app, and proactive alert follow up — resulting in 90%+ retention | Touchpoints through branded thermostats and HVAC apps with problem detection, but not full coverage of smart home technology to support daily engagement |
| Smart home technology | Focus on the HVAC systems | Expanded contractor value from HVAC to the smart home with branded app and upsell opportunities with other smart home services | Focus on the HVAC solutions |
| Problem detection | No advance insights, just a frustrated customer with a broken system | Proactive alerting on HVAC and plumbing issues with intelligent insights on exactly what needs attention. High level of accuracy with less tan 1% false alert rate on severe alerts | Varied levels, from HVAC only to some also including plumbing |
| From insight to action | Missed service and relationship development opportunities | Insights from alerts can turn directly into proactive service opportunities with automated scheduling for clients and integration into ServiceTitan for contractor outreach | Data and alerts require more manual follow-up |
| Operational efficiency | Guesswork, unnecessary truck rolls, and wasted time | Better-prepared visits and fewer wasted trips given accuracy of alerting and detailed insights | Guesswork, unnecessary truck rolls, and wasted time with less insights |
| Connectivity | Dependent on homeowner Wi-Fi | Cellular-first reliability built for consistency and scale | Dependent on homeowner Wi-Fi |
| Business impact | Short-term value tied to installs or subscriptions | Long-term growth through retention, efficiency, and recurring revenue. Partners achieve: 90%+ in retention, 86% reduction in acquisition costs, and 5x increase in customer lifetime value | Better than the traditional maintenance plan, but results are varied and often not published |
Run a more proactive, profitable HVAC business
See how Building36 helps contractors increase retention, reduce reactive service, and create more consistent revenue.
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